Refund Policy

Thank you for choosing our online test prep website for pilots. We are committed to providing you with a high-quality learning experience. This refund policy outlines the terms and conditions under which refunds will be issued for our services. Please read this policy carefully before making a purchase. Refund will be credited back to your account in 10-15 business days.

Eligibility for Refunds

We offer refunds on a case-by-case basis under the following circumstances:

• Technical Glitches: If technical glitches or issues with our website make it unusable within 7 days of your initial purchase.
• Case-by-Case Basis: Refunds may be considered on a case-by-case basis for exceptional circumstances, such as extenuating personal circumstances or unforeseen events that prevent you from utilizing our services effectively. Such requests will be reviewed and decided upon at our discretion.

Refund Process

To request a refund, you must contact our customer support team within 7 days of your purchase or the occurrence of the issue that renders the website unusable. You can reach our customer support team by emailing us at [email protected].

Refund Method and Timeline

If your refund request is approved, we will refund the full amount paid for the service. Refunds will be processed within 10-15 business days and will be credited back to the original account used for the payment.

Exclusions

Please note that the following circumstances are not eligible for a refund:

• Failure to meet the eligibility criteria mentioned in section 1.
• Change of mind or dissatisfaction with the content or quality of our services, as long as our website remains usable.
• Requesting a refund past the previously stipulated 7 days.
• Delays or disruptions caused by external factors beyond our control, including but not limited to internet connectivity issues or technical problems on the user's end.
• Refund will not be issued post utilization of one entire chapter or attempts on any one for the 5 practice final exams once finished.

Changes to this Refund Policy

We may update our Refund Policy from time to time. We will notify You of any changes by posting the new Refund Policy on this page with an effective date or last updated date.

We will update the "Last updated" date at the top of this Refund Policy for your reference.

We reserve the right to modify or update this refund policy at any time. Any changes to the policy will be effective immediately upon posting the revised version on our website. It is your responsibility to review this policy periodically for any updates or modifications.

Contact Information

If you have any questions about this Refund Policy, You can contact us and seek resolution:

• By email: [email protected]
• By visiting the FAQ page on our website: https://TryFly.in/faq

By using our services and making a purchase, you acknowledge that you have read, understood, and agreed to the terms and conditions of this refund policy.